Terms of Service

1. Definitions

• "Service" — The Keptt platform, including the web application, all APIs, and related services.
• "User" or "You" — Any individual who creates an account or accesses the Service.
• "Organization" — The restaurant or food service business registered on Keptt, operating in an isolated data environment.
• "Content" — All data, text, images, and records uploaded to or created within the Service.
• "Subscription" — The paid plan (Essential or Complete) granting access to features.

2. Acceptance of Terms

By creating an account or using Keptt, you agree to these Terms, our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Pricing Policy. Using Keptt on behalf of an organization means you represent authority to bind that organization.

3. Eligibility

You must be at least 18 years old, authorized to act on behalf of your business, operate a food service business subject to EU/UK food safety regulations, and provide accurate registration information.

4. Account Responsibilities

You must provide truthful information, maintain password security, ensure team members comply with these Terms, and notify us immediately of suspected unauthorized access.

5. Service Description

Keptt is a digital HACCP compliance platform providing core registers (temperature, lots, cleaning, expiry, non-conformity, suppliers, cooking, calibration, pest control), AI-assisted label scanning, AI chat assistant, inspection mode with PDF export, team management with role-based access, task assignment, and audit trail.

6. Subscription & Billing

Keptt offers Essential (€49/month or €39/month annual) and Complete (€99/month or €79/month annual) plans. Each organisation receives a 14-day free trial. Subscriptions auto-renew monthly or annually. All payments are processed by Stripe in EUR. See our Refund & Cancellation Policy for full details.

7. Feature Gating & Downgrades

Certain features are Complete-only: AI chat, unlimited scans, unlimited staff, priority support, cooking & cooling logs, thermometer calibration. On downgrade, data is preserved and gated features become read-only. Usage exceeding plan limits requires upgrade or reduction.

8. AI Features — Disclaimer

AI features (label scanning, chat assistant) provide informational suggestions only. They are not professional food safety advice, not a substitute for trained HACCP consultants, and not guaranteed to be accurate. You are responsible for verifying all AI-extracted data and ensuring record accuracy.

9. Data Ownership & License

You retain full ownership of all Content. You grant Keptt a limited license to process and display your Content solely for service delivery. The Service itself (design, code, branding) is Keptt intellectual property.

10. Multi-Tenant Isolation

Each Organization's data is completely isolated. All queries are scoped by organization ID. No cross-tenant access is possible. Team members access only their own Organization's data.

11. Acceptable Use

Use is subject to our Acceptable Use Policy. You may not use the Service for non-food-safety purposes, upload harmful content, access other organizations' data, or circumvent billing or feature gates. Violations may result in account suspension or termination.

12. Limitation of Liability

We do not guarantee uninterrupted service. We are not liable for inspection outcomes, regulatory fines, food safety incidents, or decisions based on AI suggestions. Subject to the carve-outs below, total liability is limited to amounts paid in the preceding 12 months, and we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law.

13. Indemnification

You agree to indemnify Keptt from claims arising from your use of the Service, violation of these Terms, Content you upload, or negligence in maintaining food safety records.

14. Termination

You may cancel anytime. We may suspend or terminate accounts for Terms violations, unresolved payment failures, security threats, or legal requirements. Upon termination, data is preserved for export; you may request export or deletion.

15. Governing Law

These Terms are governed by the laws of Ireland. The courts of Ireland have non-exclusive jurisdiction over any dispute arising from or in connection with these Terms. If you are a consumer, you may also benefit from any mandatory protections of the law of your country of habitual residence and may bring proceedings before the courts of that country.

16. Dispute Resolution

Both parties agree to attempt good-faith negotiation for at least 30 days before formal proceedings. Either party may seek injunctive relief in any competent court to protect their rights without first negotiating. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

17. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or third-party service failures.

18. Changes to These Terms

Material changes will be notified via email at least 30 days before taking effect. Continued use constitutes acceptance. You may cancel before changes take effect if you disagree.

19. Severability

If any provision is found invalid, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary.

20. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Pricing Policy, and Refund Policy, constitute the entire agreement.

21. Contact

For questions about these Terms, contact our support team at [email protected]. Service operated by Keptt Limited (CRO registration pending), Registered office: 56 Boroimhe Aspen, Fosterstown North, Swords, Co. Dublin, K67 Y381, Ireland.