Refund & Cancellation Policy
Effective: April 2026 · Version 1.0
1. Cancellation
How to Cancel
Cancel your subscription at any time through the Stripe Customer Portal, accessible from Settings in the app. No email or phone call required — fully self-service.
Effect of Cancellation
- Cancellation is confirmed immediately with no further charges
- You retain full access until the end of your current billing period
- After billing period ends, your account becomes read-only
- Your data is preserved indefinitely — request export or deletion anytime
Reactivation
Changed your mind? Resubscribe anytime. Your existing data will still be there.
2. Refund Policy
During Free Trial (Days 1–14)
No charge occurs during the trial. Cancel before it ends to avoid charges.
First Paid Billing Cycle (Days 15–28)
Full refund within 14 days of your first charge, no questions asked. This is a one-time courtesy for your first charge only and is in addition to (not instead of) any statutory consumer-rights protection that may apply to you.
After the First 14 Days of Paid Service
Outside the 14-day money-back window, no commercial refunds are issued for the current billing period. Cancellation prevents future charges and you keep access until the end of your cycle. This commercial policy is without prejudice to any mandatory protection you have as a consumer under the Consumer Rights Act 2022 (Ireland).
Consumer Right of Withdrawal (Ireland)
If you are a consumer in Ireland, you have a 14-day right of withdrawal for digital services under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013), starting from contract conclusion. By starting the 14-day free trial and using the Service, you expressly request that performance begin immediately and acknowledge that you may lose your right of withdrawal once the service has been fully provided. Our 14-day money-back guarantee on the first paid charge is designed to satisfy this right; contact [email protected] to invoke either.
Summary
| Scenario | Refund Available? |
|---|---|
| Cancel during 14-day free trial | No charge — nothing to refund |
| Cancel within 14 days of first paid charge | Full refund, no questions asked |
| Cancel after 14 days of paid service | No refund; access continues until end of billing period |
| Plan downgrade (mid-cycle) | No refund; new rate applies next cycle |
3. How to Request a Refund
Email [email protected] with your account email and organization name. We will confirm within 2 business days. Refunds are processed to your original payment method and typically appear within 5–10 business days.
4. Exceptions
- Plan downgrades do not generate refunds for the current cycle
- No prorated refunds for partial-month usage
- Accounts terminated for Terms violations are not eligible for refund
- The 14-day guarantee applies once per organization, for the first cycle only
5. Custom Agreements
Organizations on custom agreements may have different terms as specified in their individual contracts.
6. Data After Cancellation
We preserve your data indefinitely after cancellation. You may request a full data export or complete deletion per GDPR Article 17 at any time by contacting support.
7. Contact
For cancellation or refund questions, email [email protected] or use the self-service Stripe Customer Portal in Settings. Consumer-rights enquiries (including the Irish 14-day right of withdrawal) can also be sent to [email protected].